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  • Use case

Customer Support

orain.ai Dashboard

Measurable Relief for Support Teams

Automated Support That Actually Helps

orain.ai handles customer inquiries instantly, accurately, and around the clock. Common questions, product details, and status requests are resolved automatically — without tickets, waiting times, or manual effort. Your support team stays focused on complex cases, while customers get answers immediately.
Fewer manual support requests
+ 0 %
Measurable Relief for Support Teams

Context-aware answers — powered by your own data

orain.ai uses your documentation, FAQs, manuals, and knowledge bases to deliver precise answers. Thanks to vector-based intelligence, the agent understands context and relationships — not just keywords. Every customer receives consistent, accurate information with every interaction.
Faster resolution times
+ 0 %
Measurable Relief for Support Teams

Human handoff when it really matters

Complex or sensitive requests are detected automatically. In these cases, orain.ai hands over the conversation seamlessly to your support team — for example via Slack, WhatsApp, or your internal tools. All prior context is preserved, so your team can step in immediately and help effectively.
Higher customer satisfaction
+ 0 %
  • Core Features

Modern customer support — intelligently automated

001.

24/7 Instant Responses

Your AI agent answers customer inquiries at any time — regardless of workload or business hours.
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002.

Vector-Based Knowledge Engine

Use manuals, FAQs, PDFs, Powerpoints, xlsx, csv and other internal documents as the foundation for precise and consistent support answers.
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003.

Seamless Human Handoff

When needed, conversations are transferred in real time to a human agent — including full context and chat history.
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004.

Multi-Channel Support

Support customers wherever questions arise — on your website, customer portal, or internal platforms.
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005.

Real-Time Intent Detection

orain.ai instantly understands whether a request is simple, complex, or requires escalation.
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006.

Multi-Language Customer Support

Automatically respond in your customers’ language — while following your internal rules and logic.
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007.

Fast, Frictionless Deployment

A single script is all it takes to activate your support agent on any website or platform.
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008.

API & Webhook Integration

Connect orain.ai to your existing support stack and automate escalations, notifications, and workflows.
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009.

GDPR-Compliant Support

All data stays within the EU, is processed securely, and never used for shared model training.
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  • How It Works

Three steps to better customer support

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001.

Understand customer needs instantly

The AI agent greets users, asks clarifying questions, and identifies the issue right away.

002.

Deliver accurate, relevant answers

orain.ai uses your knowledge base and documents to provide precise solutions in seconds.

003.

Solve automatically or hand off to humans

Simple issues are resolved instantly. Complex cases are seamlessly handed over to your support team with full context.
  • FAQs

Frequently Asked Questions

orain.ai automates a large portion of recurring support requests. Complex or sensitive issues are escalated to your team automatically via our api.
Any content you provide — FAQs, manuals, PDFs, internal documentation, or URLs.
Via API and webhook events, conversations (including full context) are transferred to Slack, WhatsApp, or internal systems.
Yes. The agent automatically detects the customer’s language and responds accordingly.
Absolutely. Using API and webhooks, orain.ai integrates into almost any support or ticketing workflow.
Yes — fully. All data is processed on EU-based infrastructure and remains strictly isolated per client.
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Reduce support workload and improve customer satisfaction.

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